The only omnichannel AI solution trusted by support centers to improve productivity and customer satisfaction
Customer agents spend up to 15% of their time reading, classifying and prioritizing emails before further workflows to complete a resolution. Otto Mailbot is trained to understand the meaning of customer messages in your context and automate the corresponding processing the way you define it.
- Tag, classify and route emails
- Suggest answers to agents
- Automate responses to the most repetitive customer emails
Your customers wish to reach you the second they call. Your agents are busy dealing with nonstop inbound calls, over 50% of which simple and repetitive requests. Otto Voicebot cuts customers’ wait time at your call center and gives a full resolution for simple requests, without taking up your agents’ time.
- Welcome customers, converse in natural language and understand their requests
- Give answers to simple requests
- Route the call to the right person when the request should be taken over by a human agent
Voice of the customer
How it works
Otto receives and reads
your customer request
Otto suggests an answer that your agent
reviews and finalizes
Get Otto to increase customer satisfaction
Faster response and resolution, happier and loyal customers
More productive team dealingwith value-adding activities
Remarkable accuracy in understanding and answering customer questions
Data security and privacy guaranteed, 100% compliant with GDPR
Running night and day, easily handling the growing number of queries
Seamless integration with your platforms
Other platforms? Get in touch.