Cognitive Automation for Smart Customer Support

Intelligence classification engine

Winner of Trophées AI Business Day award!

Otto is recognized as the best AI solution for customer experience.

What it does

Tag, classify and route emails

Customer agents spend up to 15% of their time reading, classifying and prioritizing emails before further workflows to complete a resolution. Otto is trained to understand the meaning of customer messages in your context. Your customer emails are readily tagged, classified and routed for your agents.

Suggest answers to agents

For repetitive and transactional customer inquiries, Otto suggests answers to your agents. Your agents reply faster with ready-made drafts.

Automate responses to repetitive customer emails

For the most repetitive and transactional inquiries, you can choose to automate the replies and associated workflows by Otto.

How it works

01

Otto receives and reads
your customer request

02

Otto suggests an answer that your agent
reviews 
and finalizes

03
Otto can also send a reply and complete
associated actions automatically

Get Otto to increase customer satisfaction

Faster response and resolution,  happier and loyal customers

 

 

More productive team dealingwith value-adding activities

Remarkable accuracy in understanding and answering customer questions

 

Data security and privacy guaranteed, 100% compliant with GDPR

Running night and day, easily handling the growing number of queries

 

Seamless integration with your platforms

Other platforms? Get in touch.

You work in a data-rich environment other than
customer support center?

Discover our intelligent classification solution customized for your industry.